Terms & Conditions

 

1. General T&C 

The following rules specify the relations between the buyer and the seller, Petra Jošticová – Designea. Those rules concern all sales made through an e-shop www.designea.sk and also the potential warranty issues.  

 

Seller’s contact details:

 

Petra Jošticová – Designea 

 

VAT Number: 1074833100

 

Phone Number:  +421 904 653139 

 

e-mail: info@designea.sk

 

Bank details: VÚB Banka, Mlynské Nivy, 829 90, Bratislava 25, Slovakia

 

                         Swift: SUBASKBX 

 

                         IBAN: SK 10 0200 0000 0026 9680 6959

 

The buyer must agree to those T&C before completing the purchase. In special circumstances (special requirements, etc.), buyer and seller must agree to a different agreement which includes those requirements and this will be used instead of general T&C.   

 

The goods listed in our e-shop are general and their availability will be confirmed via e-mail or phone after the purchase. 

 

2. Contract of Purchase

 

Contract of purchase (CoP) becomes valid at the point when buyer submits an order via e-shop, e-mail or phone and receives back a confirmation of the order being accepted. 

 

3. Rights and Duties of the Seller

Seller has the right to cancel an order in case the goods have become unavailable (within the time limit or for the original price). Customer needs to be informed about the cancellation within 7 days via e-mail or phone. If the payment has been received, the seller will refund the money within 7 days. 

 

Seller has the right to be paid in full for the goods and services. 

 

Seller must dispatch the ordered goods in the agreed quantities and within the time limit. The goods need to be packed well to avoid potential damage. Seller needs to supply the paperwork (invoice, potential manuals and warranty letters) with dispatching the goods at the latest. 

 

 

4. Rights and Duties of the Buyer

  

Buyer has a right to receive the ordered goods and all the paperwork in the agreed quantities and within the time limit and to the address provided. 

 

Buyer is obliged to pay the full amount (price of the goods and delivery fee) and to confirm receiving the goods with hers/his signature at the time of delivery. In case of the “Payment on delivery” option, buyer must pay for the goods at the time of delivery.  

 

5. Terms of Delivery 

 

Seller must dispatch the goods within 15 days of their supply from the manufacturer or distributor. 

 

Buyer is obliged to pick up the goods at the address provided in the order. In case the goods are not in stock and it is not within the power of seller to get them in stock quickly, the seller can extend the delivery period of which the buyer must be informed immediately. 

 

Buyer must pick up the stock within 7 days from the date mentioned in the CoP. Otherwise the seller has the right to charge 10€ per day for storing the goods. 

 

Weight, sizes and other specifications shown in the goods descriptions are only a guidance and may slightly vary. 

 

In the case of hers/his absence, the buyer must appoint another person to sign for (and potentially pay for) the goods. In the case of repeated delivery buyer must pay for all the extra fees. Goods are considered at the moment of picking up and being signed for. 

 

Buyer must check the goods at the time of delivery. If the packaging and the goods are damaged, buyer is obliged to get a confirmation from the carrier and contact seller immediately. 

If the goods are not delivered within the time limit, buyer has the right to cancel the order and will be refunded money within 15 days from the time of receiving the order cancellation. 

 

6. The Price 

Buyer must pay for the order within time limit and in full (goods + delivery charge) via PayPal, CardPay, bank transfer or pay on delivery, as agreed in the CoP. Day of payment is when the money is received. 

 

Seller has the right to alter the price due to tax change or increase/decrease of the price from distributors or manufacturers. 

 

7. Ownership of the goods 

 

Buyer becomes an owner of the goods after paying the full price. 

 

8. Terms of Warranty 

Warranty could be claimed according to the laws of Slovak Republic. By submitting an order, buyer confirms she/he agrees to the terms:  

 

Warranty is 24 months (unless specified otherwise) and only concernes faults caused by manufacturer or the seller. Waranty does not include the normal wear and shorter life-expectancy of goods can not be taken into consideration. If manual comes with the goods, buyer is obliged to read it. If the goods had to be repaired/exchanged, warranty period is extended by the time buyer could not use the product.

 

When returning the goods within the warranty, buyer must return the product including all accessories, copy of the invoice and filled in Claim Form. Goods must be returned well packed to avoid any damage. Seller will issue confirmation of receiving the goods and will resolve the warranty claim within 30 days. After 30 days the buyer has right to obtain new goods.  

 

Buyer can not claim the warranty on goods of which faults she/he had been informed before buying, e.g. goods in sales section, goods of 2nd class quality etc.  

 

If the seller is unable to exchange the goods “one for one”, seller can substitute the product for a similar one with similar qualities and parameters. 

 

Warranty expires: 

 

 

Seller must resolve the warranty claim in one of the following ways: 

 

 

Resolving the claim only includes the faults mentioned in the Claim Form. 

 

If the goods are exchanged for new ones, warranty starts again with the date of exchange. 

 

If the faults appears again, after 2nd time the seller must replace the product with new one or refund the money to the buyer. 

 

All repairs and exchanges within the warranty period are free. 

 

If the seller denies the claim but the faults are obvious and valid, buyer can pursue the claim the legal way. 

 

9. Personal data and its protection

Buyer needs to provide her/his name and address, phone number and email address. If buyer is a company, information needs to include company name and address, phone number, tax number and email address.

 

Buyer agrees for seller to store her/his personal data in the system and process them according to the law. This permission is not restricted by time and if buyer wishes for his data to be destroyed, she/he needs to ask for their destruction in writing. Afterwards, data will be destroyed within one month. 

 

Buyer can update her/his data online after signing into the personal account. 

 

By submitting and order, buyer agrees for his data to be processed and stored. Seller can contact buyer via e-mail with promotional offers and information. If buyer decides to unsubscribe to those newsletters, this would not effect any further purchase.  

 

10. Surrending of Contract of Purchase

Seller can cancel the CoP under following circumstances: if the goods have sold out, if the manufacturer stopped producing the goods or if the goods won’t be available to dispatch within 15 days from submiting the order. Seller must inform the buyer immediately and agree on the way forward. 

 

Buyer can return the goods within 7 days form their delivery.  Goods must be unpacked (in their original packaging with all accessories) and a copy of the invoice and a filled Claims and Return Form must be included. All the fees are paid by buyer. 

 

If the goods are returned correctly, seller will refund the money within 15 days. If buyer fails to return the goods correctly, the CoP can not be cancelled and seller will not refund the money. Buyer is also obliged to pay any fees concerning sending the goods back to the buyer. 

 

11. Final clauses 

 

Seller has the right to change those T&C and the obligation to inform customers about those changes. 

 

All agreements and contracts must be in writing. 

 

Buyer agrees that she/he has read those T&C by submitting the order. 

 

 

Trenčín, 31. 8. 2012